Thursday was a normal day at work. I showed up twenty minutes early and started on my usual morning tasks. After I began to settle into my main desk and churn through the non busy work, a man and women show up from a website advertising cars for car dealerships (i’ll leave their web name out).
To start off the situation, they physically insist on coming into the office by trying the door handle several times. It didn’t turn the first go around, it probably isn’t going to turn the next time; unless you have herculean strength and bend the handle itself. After trying to barge into the office, they both stair in my direction (the joy’s of having the desk next to the door) because I didn’t click the door unlock. This was infraction number one and this started off the whole respect thy customer scenario. Needless to say, they were off to a great start.
Infraction two is when you get close to the windowed area that customers pass paper through and loudly announce your presence. I see you, there is no reason for you to cause a ruckus. After this audio violation, I turn around and look at my boss boss and get the OK to click them into the office. I decide to get up and open the door for them to let them know I mean business, lol.
The third infraction is when you enter an office and expect everyone to stop what they are doing and serve you. Just because you remember going one way to get to the head honcho’s office, doesn’t mean you are going to go that way again. Asking loudly and rudely if door number one is the right path and then attempting to go through it without waiting for an answer always seems like a poor course of action. My boss boss gave them directions and even she received attitude.
Their physical demeanor was harsh and rude while their communicative demeanor was brash and snobby. For a company that has no physical stores and that is based solely on the internet, I would expect a more grounded attitude. This is probably the only time your company will have to solidify their ‘perceived physical persona’. I guess it all boils down to the respect you give to your customers and the demeanor you convey. I know that for a semi cold call, I would not have received their pitch as well as I could have if their entrance had been better.