Thursday was a normal day at work. I showed up twenty minutes early and started on my usual morning tasks. After I began to settle into my main desk and churn through the non busy work, a man and women show up from a website advertising cars for car dealerships (i’ll leave their web name out).

To start off the situation, they physically insist on coming into the office by trying the door handle several times. It didn’t turn the first go around, it probably isn’t going to turn the next time; unless you have herculean strength and bend the handle itself. After trying to barge into the office, they both stair in my direction (the joy’s of having the desk next to the door) because I didn’t click the door unlock. This was infraction number one and this started off the whole respect thy customer scenario. Needless to say, they were off to a great start.

Infraction two is when you get close to the windowed area that customers pass paper through and loudly announce your presence. I see you, there is no reason for you to cause a ruckus. After this audio violation, I turn around and look at my boss boss and get the OK to click them into the office. I decide to get up and open the door for them to let them know I mean business, lol.

The third infraction is when you enter an office and expect everyone to stop what they are doing and serve you. Just because you remember going one way to get to the head honcho’s office, doesn’t mean you are going to go that way again. Asking loudly and rudely if door number one is the right path and then attempting to go through it without waiting for an answer always seems like a poor course of action. My boss boss gave them directions and even she received attitude.

Their physical demeanor was harsh and rude while their communicative demeanor was brash and snobby. For a company that has no physical stores and that is based solely on the internet, I would expect a more grounded attitude. This is probably the only time your company will have to solidify their ‘perceived physical persona’. I guess it all boils down to the respect you give to your customers and the demeanor you convey. I know that for a semi cold call, I would not have received their pitch as well as I could have if their entrance had been better.

lol, “Official, like a referee with a whistle” – little bro

I am working on adding a suggestions page (where people can suggest changes/modifications) and am also putting the finishing touches on the feedburner modification. People will be able to follow the feed through email, which was going to be the next logical step, but I will give Johnny some credit for mentioning, his site is www.jonathanvolk.com

Well, word has trickled through the grapevine that my scanning accomplice in crime will be leaving the dealership. I thought this might be coming because of scheduling with her other jobs and her insane school work load, but I was hoping that things would work out (sounds like a bad breakup or something of the sort) and she would stay. I hope the best for her, and will wish her luck when I see her next.

As soon as I found out she was leaving, the scene from Star Wars, Return of the Jedi where Yoda turns into the force, immediately flashed before me. I am the last scanning tech. There have been several times where I have been the sole source for the dealerships’ filing mayhem, but this time seems different; the statement ‘we will not be hiring anyone to replace her’ resonated the loudest with me. I will probably be the only filing clerk/scanning technician/pain in Reynolds & Reynolds’ ass for some time.

Alas, there is light in all situations. I don’t quantify this as job security because frankly, anyone can get canned. I love what I do and enjoy it and being alone will allow me to try out some new scanning techniques and file management ‘gimmicks’ that I have been pondering. Be your own backup has been a constant mantra and this situation just enforces that logical mindset. A lot of people tend to look past the strengths that they have and choose to dwell on the negative aspects.

Thanks Bruce Lee and Yoda for the neat sayings.